By Deputy Assistant Secretary of Defense Ronald T. Keohane
Military Community and Family Policy
Unless you’ve been living under a rock – and even if you have – you’re probably well aware there’s an important presidential campaign happening right now. And just like ensuring you cast your vote this November for our next commander in chief, your voice counts when it comes to your Morale, Welfare and Recreation programs. As the senior Defense Department leader designated the specific responsibility for programs and policies that support and empower our military families, I am taking this time to tell you about the 2016 Morale, Welfare and Recreation Customer Satisfaction Survey to ensure your voice counts this year.
Have you ever walked around your base or post and had a thing or two to say about the auto hobby shop, pool or fitness center but didn’t know where to voice your concerns and wondered if it even mattered? Well, not only does your feedback matter, it’s critical to the success of MWR’s services and programs for our service members and their families. We use patron feedback to grow and adapt our programs and funding distribution.
This week, select members of the active duty, National Guard and Reserve components will receive the survey, all chosen at random. And for the first time, spouses will also have an opportunity to participate. The survey will be distributed through GovDelivery.com, so be sure you do not consider it spam! I promise we aren’t trying to sell you anything or asking to be friends on Instagram.
The survey measures the impact of MWR satisfaction on three desired outcomes – readiness, retention, and unit cohesion – across nine MWR programs: fitness, sports and athletics, libraries, outdoor recreation, recreation centers, auto service centers, single service member programs, leisure travel and swimming pools.
Your response can make a significant difference. The 2014 survey, for example, led to improvements in fitness programs and facilities, outdoor recreation programs and single service member programs.
If you receive the Morale, Welfare and Recreation 2016 Customer Satisfaction Survey, please make sure you take a few minutes to fill it out. Tell us what you love, what you’d change and how we can make programs and services even better for you and your family. I look forward to hearing from you!
For more information, contact Military OneSource at 800-342-9647 or visit MilitaryOneSource.mil.
The 2016 Morale, Welfare and Recreation Customer Satisfaction Survey was approved via Report Control Symbol DD-P&R(OT)2626.
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