DCoE Call Center Helps Troubled Troops

Troubled troops, veterans and family members have a round-the-clock, free resource for locating the help they need to deal with psychological health problems and traumatic brain injury.

Lolita O’Donnell, DCoE acting director for clearinghouse, outreach and advocacy, said callers can use the telephone, e-mail or online chat to get help for and information about everything from administrative discharge to combat stress signs and symptoms to the latest treatment options for psychological health concerns and brain injury.

“We don’t want to turn anyone away, that’s why we established what we call a ‘warm handoff transfer’ with the VA crisis line,” O’Donnell said. “Both of us helping our servicemembers who are in crisis — we feel like we’re more effective.”

For servicemembers, DCoE has launched the Real Warriors Campaign to fight the stigma that can be associated with seeking psychological help and treatment.

DCoE also manages the inTransition program to make sure that servicemembers who receive psychological health care aren’t forgotten when moving from one duty station to another, or deploying or transitioning from DOD to VA care.

In this program, O’Donnell said, “coaches, counselors, social workers and nurses with at least three years of experience connect the dots for our servicemembers that are in the process of transition.”

Read the full article on Defense.gov here.

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